Shipping Policy
We work to process and deliver every order as quickly and carefully as possible. Please review the information below for details about our shipping process.
Order Processing
Orders are usually processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Time
Delivery times vary depending on the destination, shipping method, and local carrier. Estimated delivery times are provided at checkout and begin after the order has been processed.
Shipping Charges
Shipping costs are calculated based on the delivery address, package size, and selected shipping method. The applicable shipping fee will be displayed at checkout before payment is completed.
Tracking Information
When available, tracking information will be provided after your order has been shipped. Tracking updates may take some time to appear in the carrier’s system.
Delivery Delays
Delivery may be delayed by weather, customs inspections, public holidays, carrier disruptions, or other circumstances beyond our control. We appreciate your patience during such situations.
Incorrect or Incomplete Address
Please check that your shipping information is correct before completing your order. We are not responsible for delays, lost packages, or additional shipping charges caused by an incorrect or incomplete address.
Lost or Damaged Packages
If your package appears damaged upon delivery, please keep the packaging and document the condition of the shipment. If a package is marked as delivered but cannot be located, please check with household members, neighbors, and the local carrier first.
International Orders
International orders may be subject to customs duties, taxes, or other import fees. These charges are determined by the destination country and are the responsibility of the customer.
Policy Updates
We may update this Shipping Policy from time to time. The latest version will always be published on this page.